Troubleshooting

Resolve common issues related to email delivery, SMTP errors, spam filters, and more.

❓ My emails are not sending. What should I do?

✅ Check if:

• Your email provider is properly connected.

• You’ve exceeded your daily sending limit.

• The recipient's email is valid.

• SMTP settings need reconfiguration.

❓Why are my emails not being delivered?

✅ If your emails are not reaching recipients, it could be due to a missing or incorrect SPF record in your domain’s DNS settings. To ensure successful email delivery via EasyMails, your SPF record must authorize our sending IP address.

Please update your SPF record based on your email provider: 🔹 Google Workspace (Gmail)

v=spf1 ip4:34.136.128.116 include:_spf.google.com -all

🔹 Microsoft 365 (Outlook)

v=spf1 ip4:34.136.128.116 include:spf.protection.outlook.com -all

📌 Note: You should only have one SPF record per domain, so if you already have one, simply add ip4:34.136.128.116 to the existing entry. You can check video tutorial here.

How to Configure an SPF Record in Your Domain’s DNS Settings

If you’re unsure how to update your DNS records, please contact your IT team or reach out to our support team -- we’re happy to help!

❓ Why is my email landing in spam?

✅ Emails may be marked as spam if:

• The subject line sounds too promotional (e.g., “Win a FREE Prize Now!!!”).

• You’re sending to a large number of recipients without authentication (SPF, DKIM, DMARC).

• The recipient marked your previous emails as spam.

❓ How do I fix SMTP authentication errors?

✅ Check your email provider’s SMTP settings and make sure:

• The correct port and encryption method (SSL/TLS) are set.

• Your username and password are correct.

• You have allowed third-party access (if required).

❓ How do I contact support?

✅ Visit the Help section or reach out via [support email] for assistance.